Frequently Asked Questions.

 

Can I leave the house during the clean?

Of course! You decided how you want to spend time your free time while the cleaners are at your home!


When is my credit card charged?

The credit card is charged once the cleaning is complete.


Can we book the same cleaner for ongoing cleanings?

Absolutely! You can choose the existing cleaner or a new cleaner. Every single CleanNow cleaner vetted. They have completed 6 hours of classroom and hands-on training. Regardless of the cleaner you will always receive the same high quality clean, every time.


How often do you recommend we should clean our home?

We recommend booking a deep clean as the first clean then continue with bi-weekly ongoing cleaning.


Can the cleaners use my own supplies and equipment?

CleanNow cleaners arrive at your home their CleanNow spec cleaning kits. The kit includes vacuums, mops and buckets. All of our products are green certified and eco-friendly. CleanNow products provides high quality cleaning, sanitation and hygiene solutions to help keep your home clean and healthy.


Can I tip the cleaners?

You can tip them or even write a thank you note – we leave this decision up to you.


How many cleaners will be cleaning my home?

We typically like to have a minimum of two cleaners for every clean due to cleaner’s safety. However, if you have a smaller home, it will be likely that one cleaner will complete the job. Every solo cleaner is required to check in with their support team every two hours to ensure they are safe.


How is the price calculated for each clean?

The price is calculated based on the square footage of your home, number of rooms, bathrooms and add-ons selected.


Are your cleaners bonded and insured?

Every single CleanNow cleaner is Bonded, Insured and has WCB coverage.


I have pets, can I leave them in the house while you clean?

For best results, we find that it’s easiest to have pets either put away in a kennel during a cleaning or to make other arrangements (especially for large pups!). All of our cleaners love animals, but they can sometimes slow down the process. Either way, just let us know if you have any pet related questions